Bram Kolkman

Flor has given personal coaching sessions to two of my managers at BT.

The Telecommunication and ICT business is a very demanding environment and managers have to coop with daily changes.

This requires a lot of flexibility of the people and puts a lot of pressure on the managers to maintain a good atmosphere and the balance in the teams.

Flor has a very positive personality and knows what she is talking about due to her own experience as a manager. She is very professional and has the ability to make you feel comfortable. Therefore, the most important bases for coaching is gained e.g. trust and therefore cooperation between teacher and student is maximum. She will always find a solution or an approach that will work.

Below a summary of what Flor has done for my managers.

Assignment:

In general to improve performance, team productivity and improve team motivation. To remove the negative attitude on the department or learn how to deal with it as one team. To make 2 team managers aware of their management profile improve their personal skills. To give them coaching and tools how to become a better manager.

Outcome:

Both my managers came out stronger and more aware of their position on the department. They are more aware of their strong and weak points and how to use them. They are more relaxed and have a better view of the daily operation and have more control on their agenda.
Both have dealt with difficult people cases and their approach is more professional and less emotional. For the future, we have to align their approach with the 3rd Team Manager in order to manage the floor as one team

Bram Kolkman

Senior Operations Manager Benelux & Nordics

BT Global Services